Aktyva has been appointed the exclusive distributor for Slinger in Singapore, Hong Kong, Malaysia, Indonesia, and the Philippines. As a result, the only official sales channel to purchase your new Slinger Bag is our website.

Purchasing your Slinger Bag from Aktyva will ensure that your Slinger Bag is covered by the 2 years standard warranty. Unless otherwise specified, Tennis Bot will only handle the after-sales services of Slinger Bags purchased in the above markets through our official sales channels.

Last but not least, if you are considering purchasing a second-hand set, please keep in mind that it will no longer be under warranty as the Slinger warranty is not transferable.

You can refer to this FAQ to find more information about the Slinger warranty.

Slinger Bag comes with a 2-year limited warranty. It covers that the components of the Slinger Launcher will be free of defects in workmanship or malfunctions during normal use.

Important: if you are considering purchasing a second-hand set, please note it will not be covered under warranty as the Slinger warranty is not transferable.

Please refer to the additional details below:

• Slinger trolley bag: the Slinger trolley bag, including the handle, wheels, bag material and all zippers (excluding zipper pullers)
• Slinger launcher components: all original parts of the Slinger launcher including its motors, feeder tray, fly wheel, metal shute, firing mechanism, control panel, elevation knob, phone charger cable
• Slinger oscillator components: includes plastic casing, internal motor and external connector
• Slinger telescopic ball collector: the tube in its entirety
• Slinger cell phone holder: the accessory in its entirety, including outer plastic casing, and expandable phone holder clip

What is excluded from this warranty:

• The Lithium-Ion battery
• Tennis balls of any kind
• Damage or equipment failure due to normal wear and tear, corrosion, improper or negligent use, maintenance, or attempted repair
• Incidental or consequential damages
• Products that have not been purchased from Tennis Bot Pte Ltd
• Counterfeits

Yes, you can 

There are two options available to you:

• Rent it out: the rental cost is fully deductible upon purchasing a brand new set! All the details are available on our website here
• Or join one of our demo sessions. Click here to find out more and register your interest

Note that the above services are currently only available in Singapore and Hong Kong.

There can be a few issues for this. Initiate troubleshooting by checking on the following:

1. Try using a different power plug, which you know works (i.e. which you normally use to charge your phone for instance)
2. Make sure the adapter has been properly installed to the charger so that a strong connection is made. The picture below shows how a properly inserted adapter should look like:

This tutorial assumes that you confirmed the following:

1. Your battery is not charging and the LED on the charger never turns red.
2. Using a different power point does not solve the issue.
3. The adapter is properly inserted onto the charger (check this FAQ for more details).
4. The charging end of the charger has been fully inserted into the front panel of the bag.

If all the above has been checked and your Slinger is still not charging, please follow the steps below to ensure that the battery is well connected:

1. Turn off your Slinger.
2. Look on the left of the hole whereby the balls are shoot out: you should see 4 plastic screws. They hold the battery of your Slinger in place.
3. Please remove them and keep them aside in a safe location.
4. Pull the battery, and check that the cable at the back is connected.
5. If yes, make sure the cable is tightly connected and adjust if needed.
6. If not, pull the cable from the back of your Slinger and connect it to the battery.
7. Put the battery back into your Slinger and secure it with the 4 screws.
8. Connect the charger and check that the LED on it is now red.

Important:

• Always point the remote control at the Slinger Bag unit.
• The usable range of the remote control is approximately ¾ to a full-court length.

Starting the ball launcher:

1. Point the remote at the Slinger Bag unit and press the “ball” button.
2. The battery lights on the Slinger Bag unit will flash if the command has been received.
3. If the lights are not flashing, move closer and press the “ball” button again.
4. You will hear a beep after approximately 5 seconds.
5. The Slinger Bag will launch the ball approximately 3 seconds after the beep.

Starting the oscillator:

1. Place the Slinger Bag unit on the oscillator and connect the power cord as per the instruction manual.
2. Point the remote at the Slinger Bag unit and press the “oscillator” button.
3. The Slinger Bag unit will start to oscillate immediately.
4. If the Slinger Bag unit does not oscillate, move closer and press the “oscillator” button again.

If this does not resolve the issue you are facing, please get in touch with our team so we could assist you.

Absolutely! On top of being the easiest ball machine to use on the market, its capabilities can be leveraged to train a broad range of tennis players.

To better illustrate this, you will find below three videos that demonstrate the above:

• Beginners players: http://bit.ly/slingerbeginner
• Intermediate players: http://bit.ly/slingerintermediate
• Advanced players: http://bit.ly/slingeradvanced

Shall you have any additional questions, please feel free to email us at sales@tennisbot.asia or call us at +65 8533 0184 (also works on Whatsapp) for more details – we will be happy to assist you!
Alternatively, you may also use our contact form.

Unfortunately, Lobster Sports tennis ball machine are neither water resistant nor waterproof. They cannot be used under the rain or on a wet tennis court.
In addition, remember to avoid putting wet tennis balls in your machine as they would either get stuck or damage the machine.

For greater accuracy, consistency, and durability, we advise you to use pressure-less tennis balls with your tennis ball machine. We usually recommend using HEAD TRAINER, Wilson trainer, or Dunlop Coaching balls.

You may also train with pressurized tennis balls, but they won’t last as long as pressureless balls. This will result in higher costs as you will need to replace them more often. Shall you prefer that option, the HEAD TOUR XT is great option.

Our product team relentlessly works to select the best products in the world, but issues may still happen.

Nothing to worry about, we are here to assist you!

Our support team combines more than 100+ years of technical expertise, and Tennis Bot now has three service centers in Singapore, Malaysia, Hong Kong.

You can refer to this link to get in touch with our team and get more details about our exclusive repair process.

The best part? This service is available to all tennis enthusiasts, even if you did not purchase it from us originally!

Please refer to the instructions below to pair (or synchronise again) your new remote to your launcher:

1. Please ensure that no balls are located inside the bag or the feeder plate
2. Switch the launcher to “ON”
3. Using a small pin, push the reset button 8 times (reset button #4 on the control panel)
4. Wait 3-5 sec.
5. Push the reset button one more time to complete the syncing
6. Press the top button on the remote to hear a “BEEP” which indicates a successful connection

Yes, self-collection is offered free of charge from our warehouses in Singapore and Hong Kong.

Please note the following:

• To pickup your order, simply select "self-collection" as shipping method upon checkout
• Orders have to be placed online before collection can be arranged. Our warehouse staff will not release any orders without prior instruction
• Orders placed before 4pm will be ready for collection the next working day
• Self-collection is possible from Monday to Friday from 1-5pm
• The collection details (address, contact person, collection date/time) will be emailed to you after receiving your order and payment confirmation
• Payment upon collection is currently not possible. Orders have to be paid online before self-collection can be arranged
• Please get in touch with our team using our contact form if you have any questions about this service

Indicative areas of our warehouses:

• Singapore: Changi South Lane
• Hong Kong: Kwai Chung

Yes, we would love to! We can fix any model of Lobster Elite or Slinger ball machine, even if you did not purchase it from us at the first place.

Note that labour and part costs may apply if your machine is no longer under warranty.

Please feel refer to this page of our website to find more information about our after-sales service: https://www.aktyva.com/pages/after-sales-services

There is nothing easier! Just contact us by email (contact@aktyva.com), phone/sms/Whatsapp (+65 8533 0184) or simply use our contact form indicating two or three times when you would be available to come down to our tennis court and we will get back to you.

Demos can be conducted seven days a week, note that our tennis court can only be booked on the hour.

Aktyva is the only distributor in Asia where you can have your software upgraded on any Grand (Elite 4, Elite 5 and Elite 5 Limited Edition) and Phenom Tennis Ball Machines.

The importance of a software upgrade cannot be understated whether a new software is released by Lobster Sports to fix bugs or to introduce exciting new features to keep your Lobster Sports Tennis Ball Machine.

In recent times, software upgrades have introduced the following exciting new features to the Grand and Phenom range:

• Random feed rate in all modes
• Ability to set variable interval between balls
• Triple Oscillation
• Ability to simultaneously use horizontal and vertical oscillation
• Random depth in 2-line mode
• Ability to simultaneously use 2-line mode with vertical oscillation
• More pre-programmed drill
• 6 new drills to help you master even more game fundamentals

The entire Intellectual Property of the Lobster Sport brand lies within its sophisticated software which is only entrusted to Lobster’s most trusted partners.

We can upgrade software immediately in Singapore, where you would normally have to:

• Remove the control panel
• Ship it to USA where Lobster Sports will upgrade the software
• Ship back to customer and reinstall

This entire process is very costly (USD 300 ++ in shipping cost), your machine will be down for several weeks ultimately impacting your precious training time on the court.

We advise you to charge the battery of your Lobster tennis ball machine before using it or right after playing.

If you use the machine for an hour, 2 or 3hrs maximum of charging using the 2-Amp fast charger will suffice.

When charging, light on charger will be red and when full light on charger will be green.

In any case, please make sure to regularly charge your machine – even if you are not using it and if it is only for 15 minutes. Not charging it regularly (i.e. less than once a month) will cause the battery to deplete and ultimately go flat which will require replacing it with a new one.