Customized Support
Experiencing a problem with the item that you purchased? We are here to assist you!
Contact us and we will aim to solve your problem remotely, getting you back on the court fast.
AFTER-SALE SERVICE
Here is how our exclusive after-sale service works:
Fill the form
Please fill in this form, it will take no more than 3 minutes to complete.
Describe the Issue(s) You are facing. Be as precise and specific as possible.
Troubleshooting
One of our staff will contact you within 3 working days and we will initiate the troubleshooting process by asking you a few questions remotely.
Primary analysis
If required, we will advise a time for you to drop us your machine. All the details will be sent by email.
Note: collection and delivery can be arranged in Singapore for an additional cost of S$30/trip.
Repairing
Once your machine is fixed, we will get in touch to advise the repair costs and send you the payment details.
Should you decide not to proceed, cost of parts will not be charged but labour charges and pickup/drop-off fees (if any) will apply.
Closing
Once your payment is received, our team will send you the collection details by email.
Should your machine no longer be under warranty, labor and cost of parts may apply.
Need Assistance?
Go to our contact page and choose a way to reach us, so we can assist you!
OUR REPAIR CENTERS
Find below the list of our repair centers, accessible by appointment only
(ad-hoc drop-off or collection will not be served)
SINGAPORE & APAC¹
+65 8533 0184
By appointment only
Please submit a support request using the form above
Opening Hours: Monday to Friday, 9am - 5pm
Chat with us through WhatsApp
click or scan the QR Code
HONG KONG
+852 5183 0904
Chai Wan Industrial City Phase 1
60 Wing Tai Road
Chai Wan
Chat with us through WhatsApp
click or scan the QR Code
INDONESIA²
+62 856 9817 999
Metro Tennis Terminal - Panglima Polim
JI. Panglima Polim No.29
Melawai
Jakarta Selatan,12130
Chat with us through WhatsApp
click or scan the QR Code
Important note:due to a high volume of requests, there might be a delay in our response and repair times might take longer than usual
¹Excluding India, China, Australia, and New Zealand
²Slinger Bag only